Contact information

Contact Cardberry Club

Have a question about your order, Pokémon cards, shipping, or product availability? Send us a message and we’ll get back to you as soon as possible.

Customer Support

Email: hello.cardberry@gmail.com
Location: Stockholm, Sweden
Response time: Usually within 1–2 business days

For order questions, please include your order number so we can help you faster.

Before contacting us

Shipping:
Orders are usually processed within 1–3 business days.

Products:
Most products are sealed Simplified Chinese Pokémon TCG products unless stated otherwise.

Random products:
Some boxes include random cards, packs, plush toys, or display items. Specific pulls are not guaranteed unless clearly stated.

Damaged package:
If your package arrives damaged, please send clear photos of the outer packaging, inner packaging, and product.

Returns:
Please contact us before sending any item back.